Sound Devices PIX Service Notice

Based on reports from the field and through Sound Devices close investigation with Intel engineers, the PIX-SSD5 hard drive, also known as the Intel 520 drive, has the potential for drive failure or data corruption when used in a PIX-CADDY,. This failure is most likely to occur when a drive is initially connected to a computer or when left idle while connected to a computer for an extended period of time. While these conditions are rare, Sound Devices recommends PIX users of the PIX-SSD5 (Intel 520 drive) take one of he following actions:

  1. Advanced Replacement – Sound Devices offers an advanced replacement drive, the PIX-SSD6 to U.S. customers of the PIX-SSD5 for $100 which includes ground shipping (expedited shipping is available for additional expense). Return the original PIX-SSD5 using the pre-paid shipping label included with the replacement drive. Sound Devices reserves the right to charge the balance of the cost of the PIX-SSD6 ($299 USD) if the PIX-SSD5 is not returned within 30 days of receipt of the PIX-SSD6. Customers outside the U.S. should contact their Sound Devices reseller or distributor for details. Sound Devices recommends the advanced replacement.
     
  2.  (or) Firmware Update – Customers may choose to update their PIX-SSD5 (Intel 520 drive) with a firmware release developed by Intel specifically to address the issues above. Intel is confident that this firmware update resolves the cause of the drive failure. This update can be applied to any Intel 520 drive by following the steps outlined in the tech note, Intel 520 Firmware Update Instructions. Please note that this update requires specific computer knowledge to apply the update.

Gotham is an authorized service center for the firmware update. Call us as 212-629-9430 or email [email protected] if you have any questions or concerns.

More info can be found in the Sound Devices Tech Notes here.

Firmware Fantasm

A smorgasbord of worthy updates for your devices today:

Ambient's ACL204's new firmware update introduces wireless continuous auto jam, with with you're never out of sync.The ACN (Ambient Clockit Network) will "jam" sync all other ACN devices whenever they are in range.

v 3.1 also adds built in midi time code/SMPTE time code capability to allow real SMPTE LTC i/o for Pro-Tools workstations and RF LNA (low noise amplifier) for extended range (at the cost of decreased battery life) for the ACN!


 

Zaxcom's new Nomad update 6.01 adds automix settings!

 


And last, but not least, v.105 of Sound Devices' 664 firmware features Broadcast WAV mono file support, LCD daylight mode, CF & SD card enhancements, and new shortcuts!

788T Firmware Version 3.0

Sound Devices has just released a firmware update 3.0 for the 788T. New features include support for 192khz sample rate; L-ident tone mode, including TONE+LAMP shortcut to toggle the mode on or off; user-customizable CL9 trim encoder adjustment; the option to decode MS into LR MIX only and leave ISO tracks as un-decoded MS; limiters for digital inputs (AES3 and AES42); Scene, Take, Notes, Circle and Track name metadata linked between two C-Linked 788Ts; faster drive formatting; and a new Timecode mode!

Download it from here.

Tape-delayed from NAB - Day 2!

More of Peter Schneider's interviews from NAB 2013!

Sound Devices has a lot of great new stuff at NAB 2013. Plus, see Pat McConnell's Roger Daltrey impression!

And over at the JoeCo booth, your iPad can now talk to your BlackBox Recorder!

We've got a team at NAB all week, so keep watching this space for more videos! (And come say hi if you're here too!)

Tape-delayed from NAB 2013 - Day 1!

Check out the first day of Peter Schneider's interviews from NAB 2013!

First we've got Ron Meyer from Professional Sound Corporation with a great new Euro cart and Alexis audio mixer!

Next, Radio Active Designs has a new wireless intercom system that deals with the upcoming spectrum crunch in a novel way. Watch James Stoffo to find out how!

We've got a team at NAB all week, so keep watching this space for more videos! (And come say hi if you're here too!)

Sound Devices PIX 260i Event Tonight!

Join Paul Isaacs, Technical Development Manager for Sound Devices, for a terrific evening demonstrating their brand new PIX 260i! For more on the latest iteration of the Sound Devices line of production video recorder/players, check out details here or simply register to join us on March 14th!

Can't make it to our shop? No worries! We'll be streaming it live, so you can watch it here!

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