​Gotham Sound and Communications Service Department strives to provide exceptional support of broken/intermittent location sound equipment in a professional, timely and cost effective manner.

WHAT INFO DO I NEED WHEN CHECKING IN EQUIPMENT?

  • Name, Phone Number and Email address for the owner of the equipment
  • Who is paying for the repair if not under warranty, e.g. Owner? Production? 3rd Party?
  • A detailed description of what is wrong with the item(s). The more information we have up front, the easier it is for our service technicians to repair the equipment and bring it back to 100% factory specifications so can have your gear working on set as quickly as possible.

HOW DO I RECEIVE A REPAIR QUOTE?

Every repair is unique unto itself. When dropping off a repair, you can ask up front what the cost of the repair might be. When shipping a repair to Gotham, please either call beforehand with a clear description of the problem to obtain a quote or provide a detailed note attached to the repair asking for a quote before repair. Again, please be as detailed as possible. Dropping off or shipping in a repair that’s labeled “Broken” will only add hours/cost of the repair quote, as it will take additional labor cost to identify the problem.

We provide an honest assessment on repairs that may be more expensive to repair than to purchase a new one. We will provide quotes and let the customer decide what is best for them when getting different equipment repaired.

WHAT ARE THE REPAIR COSTS?

We have a $125 an hour labor cost for all repairs that are fixable at Gotham Sound. If we cannot fix the piece of gear in-house or the piece of gear is deemed not fixable/dead, there is NO LABOR CHARGE.

Lavalier Microphones have a flat fate of $49.95 per microphone (if repairable). The ONLY exception for lav repairs is the replacement/wiring of Lectrosonics waterproof connectors for their waterproof transmitters, which carry a flat rate of $59.95.

We do add shipping cost to the repairs if it is necessary for equipment to be shipped to and from the manufacturer. Shipping can be expedited for Overnight Delivery, 2-day, Ground, Etc. We do not add shipping costs for service parts when doing repairs in house.

WHAT IS CONSIDERED A WARRANTY REPAIR?

Every piece of equipment has its own manufacturer warranty. We honor all repairs that are under warranty from the manufacturer and do not add a handling fee for those specific repairs. We can apply a shipping cost to a warranty repair if the manufacturer does not pay for shipping though this is not always the case

WHAT IS THE TURNAROUND TIME FOR REPAIRS?

Equipment that is fixable at Gotham Sound usually has a 4-5 business day turnaround.

Turnaround time varies for Equipment that has to be shipped out to the manufacturer depending on severity of the problem/location of manufacturer. The customer will be notified via email/phone that the gear has to be shipped out and will be given a approximate turnaround time.

SHOULD I FOLLOW UP WITH THE REPAIRS OR DOES GOTHAM SOUND?

BOTH. Gotham Sound will let the customer know when the repair is shipped out when to expect the equipment to be returned.

Our department is constantly doing what we can to keep the customer up to date on the repair, either in house or at the manufacturer, but feel free to call or email anytime to check the status of your repair.

Gotham Sound will call or email the customer when the repair is complete to let them know it is ready.

DOES GOTHAM SOUND PROVIDE LOANERS WHILE A REPAIR IS CHECKED IN?

The Rental Department does provide a 50% discount off a Rental during the first week that a repair is checked in with Gotham Sound. This depends on the availability of the gear in the Rental Department

Repairs

Thank you for your inquiry. We'll get back to you within one business day with details on how to proceed. If it's something we can fix in-house, we'll have you bring/send it in for a free-of-charge diagnostic.

Custom Cables

Need a specific cable? Sit down for a spell and tell us all about it and we'll see if we can't make it happen! Custom cables usually require around three business days of turnaround time; if you need it sooner, a rush fee may apply.

Custom cables are subject to our sales terms and conditions.

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