Based on reports from the field and through Sound Devices close investigation with Intel engineers, the PIX-SSD5 hard drive, also known as the Intel 520 drive, has the potential for drive failure or data corruption when used in a PIX-CADDY,. This failure is most likely to occur when a drive is initially connected to a computer or when left idle while connected to a computer for an extended period of time. While these conditions are rare, Sound Devices recommends PIX users of the PIX-SSD5 (Intel 520 drive) take one of he following actions:
Gotham is an authorized service center for the firmware update. Call us as 212-629-9430 or email [email protected] if you have any questions or concerns.
More info can be found in the Sound Devices Tech Notes here.
[email protected] (212) 629-9430[email protected] (404) 855-2255