Sound Devices PIX Service Notice

Based on reports from the field and through Sound Devices close investigation with Intel engineers, the PIX-SSD5 hard drive, also known as the Intel 520 drive, has the potential for drive failure or data corruption when used in a PIX-CADDY,. This failure is most likely to occur when a drive is initially connected to a computer or when left idle while connected to a computer for an extended period of time. While these conditions are rare, Sound Devices recommends PIX users of the PIX-SSD5 (Intel 520 drive) take one of he following actions:

  1. Advanced Replacement – Sound Devices offers an advanced replacement drive, the PIX-SSD6 to U.S. customers of the PIX-SSD5 for $100 which includes ground shipping (expedited shipping is available for additional expense). Return the original PIX-SSD5 using the pre-paid shipping label included with the replacement drive. Sound Devices reserves the right to charge the balance of the cost of the PIX-SSD6 ($299 USD) if the PIX-SSD5 is not returned within 30 days of receipt of the PIX-SSD6. Customers outside the U.S. should contact their Sound Devices reseller or distributor for details. Sound Devices recommends the advanced replacement.
  2.  (or) Firmware Update – Customers may choose to update their PIX-SSD5 (Intel 520 drive) with a firmware release developed by Intel specifically to address the issues above. Intel is confident that this firmware update resolves the cause of the drive failure. This update can be applied to any Intel 520 drive by following the steps outlined in the tech note, Intel 520 Firmware Update Instructions. Please note that this update requires specific computer knowledge to apply the update.

Gotham is an authorized service center for the firmware update. Call us as 212-629-9430 or email [email protected] if you have any questions or concerns.

More info can be found in the Sound Devices Tech Notes here.

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