Service and Repairs

• Repair Request 
• Custom Cable Request

Gotham Sound offers first-rate support of location sound equipment in a professional, timely, and cost effective manner. In addition to repairing broken equipment, our service department also offers lavalier reterminations, firmware upgrades, and can make custom cables.

Requesting a Repair

A detailed description of issues allows Gotham's experienced technicians to fix your audio equipment and get your gear working on set as quickly as possible.

When submitting audio equipment for a repair, Gotham Sound requests the following:

• Contact information for equipment owner, i.e. name, email address and phone number
• Is the equipment under warranty?
• If not under warranty, point of contact for payment, e.g. production company,equipment owner
• Full description of audio issues, including:
  • For signal issues, type of intermittance (e.g. static, buzzing, no sound) and location (e.g. at connector, at headphone jack, LCD screen)
  • Cause of issues (e.g. dropped, water damage, crushed)
  • Labeling location sound equipment as simply “Broken” will add hours and increase repair costs, as it will take additional labor to identify the problem.

Repair Request

Quality Audio Repairs at an Affordable Cost

Each repair item checked into our service department receives a full evaluation to determine its working condition and to see if the description of the problem provided can be confirmed. We will never take an action or charge you without communicating with you first.

The customer will first receive a rough estimate that will need approval before any evaluations can begin.  Each repair is different, but see here for a schedule of our base fees. We tend to quote high for a a worst case scenario,  but after the full evaluation is complete, we are frequently able to reduce the quote to reflect only the specific parts and labor needed.

If an item passes the full evaluation and no problems or issues are identified, it is subject to an evaluation/bench fee plus return shipping.

We are always happy to answer questions about your audio repair or quote.

Shipping 

Shipping costs during repairs are the respoonsibility of the payee (although of course we'll get your approval before shipping anything anywhere).

Turnaround Time 

In-house repairs at Gotham Sound typically take 3-5 business days. Faster turnaround may be possible in some cases, but are subject to a rush fee.

Audio equipment shipped to the manufacturer for evaluation and repair will vary in turnaround time. Factors include the severity of the problem and the location of the manufacturer. If gear needs to be sent to the manufacturer, you will be notified via email/phone and will be given an approximate turnaround time.

Warranty Repairs

Each manufacturer has their own warranty policy. We honor all repairs that are under warranty from the manufacturer and do not add a handling fee for those specific repairs.

We may apply a shipping cost to a warranty repair if the manufacturer does not pay for shipping.

Equipment Loans During Repair

In some circumstances, we may be able to offer a short-term rental discount on checked-in items.  Please ask us at time of service inquiry if interested.

Repair Request